Policies & FAQ
As a start-up company, every order is considered an investment towards building our brand. Because of this, there are no returns and no refunds however we do exchanges up to 14 days.
Pre-orders will be collected and sent to the manufacturer to start the production of the dresses. We do not have an in-house inventory. Because of this, shipping (at this time), is a prolonged process. The February 2023 pre-order is slated to arrive in June 2023 and the March pre-order is slated to come in July/August 2023.
Will you sell this pattern?
This dress pattern is my baby and my business. I am not currently planning on selling rights to the pattern or making it easy for someone to make a cheap knock off. I am thankful you love my design, but I hope you can understand what I'm trying to build with it.
Do you ship internationally?
Yes! We ship international however there are no exchanges, no returns, and no refunds on international orders.
What is your exchange/return policy?
14 days for exchanges. All pre-orders will be shipped two weeks prior to general sale to allow pre-orders to exchange from our general inventory. Full Transparency: The pre-orders fund our start-up costs. With that being said, we will only be offering exchanges -- no refunds. In the future, we will review this policy.
Can I change my address or my size before shipping?
Who is emailing me?
It's either Teresa or Taylor!
Taylor and Teresa are long time friends and Taylor is a mother of 3 and former Disney Cast Member. She's prepared to give you world class service and help us stay in touch when Teresa is spread too thin. She was also a Bridesmaid in Teresa's wedding, and Teresa did the photography for Taylor's wedding.
Do you have social media?
Yes we do! Follow and tag us in pictures/videos of you looking gorgeous @bychelseareece