International Orders

Import Duties and Taxes: What You Need to Know

At Chelsea Reece, we are committed to providing you with the best shopping experience. One aspect of international purchasing that can sometimes be confusing is import duties and taxes. We want to ensure that you are well-informed and prepared for this process. Import duties and taxes are charges imposed by the customs authorities of your country on goods you import from abroad. They serve as a way to regulate trade and fund essential government services. Importantly, these charges are set by your country of origin and can change due to international relations. As a responsible and transparent business, we want to help you understand your obligations and navigate the customs clearance process.

Section 1: What Are Import Duties and Taxes?

Import duties and taxes are fees assessed by your country's customs authorities when you purchase products from abroad. They play a vital role in regulating trade and supporting government services. These charges are determined by your country's customs regulations and may change due to international relations and trade agreements.

Section 2: Why You Need to Pay Import Duties and Taxes:

Paying import duties and taxes is not only a legal obligation but also an ethical one. It helps support vital government services and ensures fair competition in international trade. Non-compliance can lead to consequences such as delayed shipments, fines, or even confiscation of your items. If your item is confiscated we cannot recover it. If we cannot recover it, we cannot issue you a refund or assist further. We declare the accurate cost of goods on all packages shipped to provide insurance and ethical honesty in our business. We prioritize honesty and transparency in everything we do, including our shipping process. 

Section 3: How to Determine Your Import Duties and Taxes:

To determine your import duties and taxes, please refer to your country's customs authority or use their online resources. They often provide duty and tax calculators to help you estimate the charges accurately. Keep in mind that customs authorities in your country can provide the most up-to-date and accurate information.

Section 4: Paying Import Duties and Taxes:

When it comes to paying import duties and taxes, customs authorities typically accept various payment methods. Be sure to check with your local customs office for specific details and payment deadlines. The customs office or relevant government agency is responsible for collecting these fees.

Section 5: Customs Clearance Process:

The customs clearance process involves several steps, from receiving a customs notice to the release of your items. We advise you to be patient and well-prepared for potential delays, as customs processing times can vary.

Section 6: Frequently Asked Questions:

  • What happens if I don't pay import duties and taxes? Non-payment can result in delays and additional costs. In some cases, your items may be confiscated.
  • Can I dispute the charges? If you believe you have been charged incorrectly, you should contact your local customs authority for information on dispute resolution. 
  • Can you pay these taxes for me? We appreciate your trust in us, but we are unable to pay the import duties and taxes on your behalf. Import duties and taxes are government-mandated fees that are the responsibility of the recipient of the goods. Paying these fees is an essential part of complying with international trade regulations and ensuring the smooth and lawful delivery of your items. It is unlawful for us to pay these taxes on your behalf. 

Section 7: Additional Resources:

For more detailed information and official resources related to import duties and taxes in your country, please visit your government's customs website. You can also reach out to our customer support team for further guidance.

Our commitment: 

We want to reiterate our commitment to transparency and compliance with international regulations. Our goal is to provide you with the best shopping experience while ensuring that you understand and fulfill your responsibilities regarding import duties and taxes. If you have any questions or need assistance, please don't hesitate to contact our customer support team or your local customs authorities.

International Returns:

we value our international customers and strive to provide you with the best shopping experience possible. However, due to the unique challenges associated with international shipments, we regret to inform you that we cannot offer returns on orders shipped outside of the United States.

Why We Can't Offer Returns on International Shipments:

International shipping involves complex customs regulations, import duties, and taxes, which vary from country to country. Once a product leaves our facility, it becomes subject to the customs laws and procedures of your home country. As a result, the return process for international orders is fraught with challenges, including:

  • Import Duties and Taxes: If a product is returned to us, it may be subject to additional import duties and taxes, which you would be responsible for. These fees can sometimes exceed the original purchase price, making returns financially impractical.

  • Shipping Costs: The cost of shipping an item back to our facility from another country can be high, and this cost is typically borne by the customer.

  • Customs Clearance: Customs regulations can complicate the return process, potentially resulting in delays or rejection by customs authorities.

  • Currency Conversion: One of our biggest huddles is currency conversion with the tools we utilize. Shopify makes it difficult for us to alter, or return international product. While we are looking for solutions to this, at the size and scale of our company. This is our current challenge. 
  • Product Condition: Customs authorities may require that returned items be in pristine condition. If a product is damaged or not in the original packaging, it may not clear customs.

Our Commitment to Quality:

While we cannot accept returns on international orders, we are committed to ensuring the quality and accuracy of your purchases. If you receive a damaged or incorrect item, please contact our customer support team immediately, and we will work to resolve the issue promptly. We are here for solutions and always would like to chat. Hit the Chat With Us button on the bottom right of the page or send us an email to for further assistance from our world class customer service team.