Terms and Conditions

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Terms and Conditions

1. Acceptance of Terms

By accessing or using the Chelsea Reece website, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years old to make a purchase. Individuals under 18 require a parent or guardian’s approval.

3. Privacy Policy

Our commitment to your privacy is outlined in our Privacy Policy, which details how we collect, use, and protect your personal information.

4. Orders, Pre-Orders & Payments

  • Ordering: All orders are a commitment to purchase the selected items. Payment is processed at the time of order confirmation.
  • Pre-Orders: Pre-orders allow you to reserve items before they are in stock. Production takes approximately 4 months, but timelines may vary. We do our best to provide accurate estimates and updates. Pre-orders are eligible for store credit or exchange only—no refunds are offered for these items.
  • Pricing: Prices and availability are subject to change without notice.

5. Shipping & Returns

  • Shipping: We aim to ship in-stock items within 3–5 business days. Pre-order items ship upon arrival at our warehouse.
  • Returns: Items may be returned within 14 days, provided they are unworn and in new condition. Please refer to our Returns & Refunds Policy for full details.

6. Product Information

  • Accuracy: We strive to ensure accurate descriptions and images. However, minor differences may occur due to lighting, monitor settings, or fabric dye variations.
  • Intellectual Property: All content, including product designs, images, and logos, is protected and may not be used without our permission.

7. VIP Membership Terms

  • Membership Fees: VIP Memberships are available at $19.99/month or $179.99. Fees are billed automatically based on the plan selected at sign-up.
  • Benefits: Members enjoy free domestic shipping, free domestic returns, exclusive discounts, loyalty rewards, and one free dress repair per year.
  • Cancellation Policy: You may cancel your membership at any time by contacting crew@chelseareece.com. Monthly memberships will not be refunded for partial months. Annual memberships are non-refundable.
  • Changes to Benefits: We reserve the right to modify VIP benefits at any time with notice provided to members.

8. Limitation of Liability

Chelsea Reece is not liable for any direct or indirect damages resulting from the use of our website or products.

9. Governing Law

These terms are governed by the laws of the United States and the State of Utah. Disputes will be resolved under these laws.

10. Modifications

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website.

11. Contact Us

For any questions or concerns, please reach out to our Customer Experience Team at crew@chelseareece.com.

Secure payments

We protect your data with 128-bit SSL encryption technology.

Elite Customer Care

Our team will resolve all questions and concerns within 48 hours.

Active Community

Share your experience online, or join us for
in-person meetups.

Charitable Giving

Our Caring Corner donates a portion of proceeds to select causes.