Returns Refunds
Returns Refunds
Overview
At Chelsea Reece, we take great care in creating high-quality, timeless dresses. We understand that sometimes things don’t work out, so we offer a 14-day return and exchange policy for eligible items. Please review the details below to ensure a smooth return process.
How to Initiate a Return or Exchange
- All returns are processed via Redo. To visit the portal click here.
- To find your order enter your email/zip, and your order #/tracking #.
- If you purchased redo's "Free Returns + Package Protection", a free shipping label will be provided. Otherwise, you will have to pay for your shipping label.
- Ship your item back within the 14-day return window.
- Once received, we will process your store credit or exchange within 7 business days.
Returns & Eligibility
To be eligible for a return, items must meet the following conditions:
- Must be returned within 14 days of delivery.
- Must be in new condition, with original tags attached.
- No signs of wear, stains, alterations, or damage.
Non-Returnable Items:
- Final sale items
- International orders.
- Gift cards.
Refunds
Refunds are not available at this time.
Exchanges
We offer exchanges for a different size or style within 14 days of receiving your order.If the desired item is unavailable, you may receive store credit.
Store Credit
If eligible, store credit will be issued in the form of a gift card to use toward a future purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service for your return. Chelsea Reece is not responsible for lost packages.
Damaged or Incorrect Items
We stand by our craftsmanship. If you receive a defective or incorrect item, please email crew@chelseareece.com within 48 hours of delivery, and we will make it right.
VIP Members’ Exclusive Return Benefits
- Free Domestic Returns - VIP Members enjoy complimentary return shipping.
- Lifetime Repair Service - If your dress is damaged, VIPs can receive one free repair per year.
Need help?
We’re here for you! Contact our Customer Experience Team at crew@chelseareece.com.
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